Why can’t I just purchase on your website?
Black Diamond Designs has blossomed from my love of beautiful, quality tack and attire. I have personally designed every piece of tack (this is the only place you can buy these products) and do the repair and sewing myself, often by hand.
My goal is to provide you with timeless, safe, quality tack, attire, and accessories. I have found the best method is to have a conversation with each of my customers, ensuring their expectations are going to be met with each sale.
I apologize for the extra back and forth, as well as any inconvenience this causes. But, rest assured – when purchasing through Black Diamond Designs your needs are being addressed by someone who cares as much as you do.
Sizing and Measurement Questions:
How do I measure to make sure I order the correct size? My Product Details page includes sizing charts, measurement guides (with photos), and helpful tips to make sure you are ordering the correct size. If you have any questions don’t hesitate to reach out to me – I and willing and happy to help!
Shipping To Black Diamond Designs:
For repairs, stitch-in bridles, and other items that need to be shipped to me: I will issue you a Service Request Form, which needs to be included in the box with your shipment. Please do not ship your items to me without prior authorization and a Service Request Form. Items shipped without authorization will not be accepted and will be returned at your own expense.
Delivery Outside the USA:
I am happy to ship goods to most countries outside the USA. For a delivery quote, please contact me at amy@blackdiamonddesignsllc.com
Please note that our carriers normally require a signature on delivery and they do not make timed deliveries.
Exchange & Returns Procedure:
Please try to keep the tags on items until you are sure they are a correct fit. Unused items may be returned within 60 days.
If you need to return an item for exchange or refund, please email me at amy@blackdiamonddesignsllc.com with your order number and a description of the issue.
If your return is approved, I will issue you a Return Authorization Form to include with your shipment. I do not accept returns without authorization paperwork. Items returned without authorization will not be accepted and will be shipped back at your own expense.
The buyer is responsible for any returned goods until they are delivered. If in doubt, please call or email me for advice before returning an item. I strongly recommend that all returns are registered and insured when sent, as I am unable to compensate for lost or damaged parcels. Once the order has been safely returned and evaluated, I will refund your original payment minus the cost of shipping.
The following items are non-returnable:
- Any special order – which will be indicated on your original invoice
- Altered or personalized goods
- Custom items, including apparel, accessories, and tack
Faulty Goods:
If you feel that a product is faulty, please stop using it immediately and contact me with your concerns. Sending me pictures is extremely helpful so I can evaluate the issue. I take a lot of pride in my tack and attire; I truly want you to be thrilled with your purchase!
If you continue to use the product after discovering a fault, it will be deemed that you have accepted the product in its damaged condition.
Please follow the same returns procedure as above. I will either ask you to send the item back or arrange for the item to be collected. If upon inspection, I find the product to be defective, I am happy to exchange or refund the purchase cost and shipping of the goods.
I reserve the right to seek the opinion of my manufacturer or another knowledgeable party before a decision is met if it is not clear that the product is faulty or has been damaged due to misuse or neglect. It may take up to 3 weeks to process your return, but I will do my best to rectify the matter as quickly as possible. If the goods are found to be perfect and in full working order or have been damaged as a result of misuse or neglect, then you would be liable for any costs we have incurred and the cost of returning the item to you.
Product Care Card:
